Tech Support Scammers Stole $85,000 From Him. His Bank Refused a Refund.

A retired lawyer lost the money in a tech support scam, a type of online fraud that is surging. Citibank said it couldn’t recover the funds, which criminals wired from inside his account.David Welles, 87, was ensnared in a tech support scam that allowed fraudsters to take over his personal devices with remote access software. They made a wire transfer of $85,000 from his bank account.